WC-0039 · opened 3 Apr 2026 · 146 days old

Bushfire-rated unit (BAL)

Mia Murphy · involving Prime Ventilation

Investigating

Case

Water ingress around flashing

Product: Bushfire-rated unit (BAL)
Serial: SN-2238
Purchased: 27 Mar 2025
Owner: Adrian Cole

Move status

Linked to the original purchase

Subfloor Ventilation

D-00671 · accepted 20 Nov 2025

Won

Subfloor Ventilation

D-00911 · accepted 2 Nov 2025

Won

Full prior communication history

8 events · same page

Quote chase5 Jul, 12:42pm

Sent brochure11 Nov, 9:35am

SMS reply18 Oct, 4:00pm

Subfloor enquiry13 Oct, 12:00pm

Subfloor enquiry13 Oct, 10:00am

Subfloor enquiry13 Oct, 8:00am

Follow-up call19 Sep, 9:13am

Quote chase6 Jul, 9:56am

The warranty case is linked to the customer, the product and the original order — with every prior conversation on the same page. Nothing to search for across separate systems.