WC-0021 · opened 17 Jan 2026 · 222 days old

Bushfire-rated unit (BAL)

Isla Roberts · involving Ace Roof Installations

Resolved

Case

Controller unresponsive

Product: Bushfire-rated unit (BAL)
Serial: SN-5038
Purchased: 24 Feb 2025
Owner: Adrian Cole

Move status

Linked to the original purchase

Subfloor Ventilation

D-00206 · accepted 6 Sep 2025

Won

Full prior communication history

8 events · same page

File note27 Aug, 1:43pm

Left voicemail18 Dec, 5:59pm

File note3 Nov, 12:58pm

Follow-up call8 Aug, 4:00pm

SMS reply6 Aug, 11:00am

Subfloor enquiry1 Aug, 3:00pm

Subfloor enquiry1 Aug, 9:00am

Follow-up call10 May, 12:27pm

The warranty case is linked to the customer, the product and the original order — with every prior conversation on the same page. Nothing to search for across separate systems.