WC-0001 · opened 21 Aug 2026 · 6 days old

SS316 coastal unit

Helen Prosser · involving Ace Roof Installations

Investigating

Case

Fan noise developing after ~13 months. Customer reports intermittent rattle on hot days.

Product: SS316 coastal unit
Serial: SN-SS316-4471
Order / invoice: INV-10003
Original quote: Q-00005
Purchased: 6 Aug 2025
Owner: Adrian Cole

Move status

Linked to the original purchase

Solar Whiz Residential

D-00012 · accepted 6 Aug 2025

Won

Full prior communication history

4 events · same page

Warranty case WC-0001 opened21 Aug, 9:00am

Fan noise after ~13 months. Linked to the original SS316 purchase and install.

Customer question17 Feb, 4:07pm

Installed by Ace Roof Installations20 Aug, 11:00am

Quote accepted — SS316 coastal6 Aug, 10:00am

The warranty case is linked to the customer, the product and the original order — with every prior conversation on the same page. Nothing to search for across separate systems.